![]() (The consumer indicated he/she DID NOT accept the response from the business.) To check if the user is still facing issues with our software, we tried to reach the user by email on Mar. We also found that the user already registered and activated the software successfully on Mar. I have been more than patient and either it says I have redeemed the service already but will not let me login or it says I have no account created for the email they say it is registered under.Īll the support tickets submitted by this user were answered including the download links + product key within 24 hours. That or they can refund the purchase price of ******** ***** ** and I will purchase ******** ***** ** when it comes out and we can try this 1 year ***** service redemption again. I have never attempted to redeem previous offers. The offer never mentions it is a one time deal and looks like you get 1 year for each software purchase. I now want 4 years of ***** service since I have purchased other software that also said it came with 1 year ***** service but I never redeemed it. On Dec 3rd, 2022 they replied saying that I had redeemed the service on Nov 19th 2022 under the email address ***************** so I tried to log in to Cyberlink ***** using ***************** and it says there is no account registered for that email. On Nov 30th, they gave me a code to redeem on ******************** It would not let me redeem it since it said I had already redeemed ***** service. They asked for screenshots of my purchases even though all those things can be found on their side because it is listed in my product purchases when I log in. ![]() It did not work when I tried to redeem it with ***************** and ******************** On I contacted Cyberlink customer service. I figured maybe it was a glitch from a previous software purchased that also offered ***** service. I tried different email addresses to try and redeem it since the original ******************* first said I had already redeemed the ***** service. According to Cyberlink I redeemed it on using email address ****************** My official login to Cyberlink is ******************* which has the purchase for PowerDVD. ![]()
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